Terms of Service

 

ABOUT US

We’re Hamalie.com (company number 11513448), a company registered in England. Our business is registered at Jubilee House, East Beach, Lytham St Annes, England, FY8 5FT When you shop with us (or access our services and websites (our “Websites”)), these terms apply. They’re important for both of us, as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with Customer Care (info@hamalie.com) – we always love to hear from you! 

We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

ABOUT YOU

To shop with us, you need to:

  • Be at least 16 years old;

  • Have a credit or debit card that we accept (see bottom of page for details of current payment providers); and

  • Be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).

For your information, some of the goods sold through our Websites may not be suitable for under 18s.

PLACING AN ORDER

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorization check to make sure there’s enough money on the card. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these

terms). You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method and will be sent out in the acknowledgement email. 

You will not be able to change your order – you’ll need to cancel (and/or return original item(s)), and re-order. All orders are subject to availability and confirmation of the order price.

Don’t worry, if there’s an issue with an order, we’ll get in touch with you. Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with our customer care and they’ll be happy to speak to you about it.

PRICES AND PRODUCT DESCRIPTIONS

If we discover an error for any goods you’ve ordered, we will inform you as soon as possible and give you the option of re-confirming your order or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If the order is cancelled and you’ve already paid, we will refund you in full. Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery be clearly shown during the checkout process and included in the total cost of the order. 


DELIVERY

Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and where possible, you will be able to track your parcel’s progress. Check out our Delivery page for more info, or get in touch with Customer Care (info@hamalie.com) if you have any issues or questions.


RETURNS AND REFUNDS

Unfortunately, we are currently unable to process exchanges at this time. If you are not completely happy with order and would like to return an item for a refund, you must notify us within 14 days of receiving your order and items must be returned within a further 14 days from notification. After this time we can’t offer you a refund. All returned items must be in their unused state including tags and hygiene stickers. Any items which do not meet these conditions will be refused and mailed back to the sender.

*Returns will not apply to intimate clothing, jewellery, makeup and skincare products.


YOUR INFORMATION

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service.

At Hamalie, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.


THINGS YOU SHOULDN’T DO…

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things

may be a criminal offence, but they also get in the way of us giving our loyal Hamalie customers the best service, so we take them really seriously. Hamalie will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.


We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers. Oh, and you’re not allowed to use automated systems or software to extract data from our Website. 

Troublemakers take note: you agree to indemnify, defend and hold harmless Hamalie, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.


INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

Hamalie owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission. You’re also not allowed to use the Hamalie logo or any Hamalie brand or trade mark (or any marks which are colourably similar) without our express Permission.


LINKING TO THE WEBSITE

It’s fine for you to link to Hamalie.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Hamalie where none exists. Our Website must not be framed on any other site without our permission.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

Email: info@hamalie.com

LEGAL STUFF

We have the right to amend, remove or vary our services and/or any part of the Website (including our T&Cs) at any time. These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.


WAIVER

If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


SEVERABILITY

If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


ENTIRE AGREEMENT

These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject

matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.

FORCE MAJEURE

Where we or a Seller are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller’s (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.

LAW AND JURISDICTION

Contracts for the purchase of goods or services through our Site shall be governed by the law of England and Wales. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.


LIMITATION OF LIABILITY

HAMALIE SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF HAMALIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).